About our financial services

1. Who we are and our status

Various companies within the Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit related activities. The following table provides details of the individual companies.

Parkdean Resorts UK Limited is also an appointed representative of Arthur J. Gallagher Insurance Brokers Limited for the sale of holiday home insurance. Arthur J. Gallagher Insurance Brokers Limited is authorised and regulated by the FCA.

The FCA is the independent watchdog that regulates financial services in the UK. Further details of all the group’s regulated companies and their permitted activities can be found on the Financial Service Register at https://register.fca.org.uk/s/.

Company Name	Company Number	FRN
Parkdean Holiday Parks Limited	4086679	670394
Park Resorts Limited	4133998	669346
GB Holiday Parks Limited	4166268	669341
Lake District Leisure Pursuits Limited	561422	669343
Manor Park Holiday Park Limited	5935553	671566
South Lakeland Parks Limited	2906868	682413
Southview Leisure Park Limited	5936854	671575
Parkdean Resorts UK Limited (consumer credit)	5729719	782645
Parkdean Resorts UK Limited (appointed representative)	5729719	808169

2. Our Services

Parkdean Resorts can introduce you to a limited number of lenders who may be able to finance your holiday home purchase or your annual pitch licence fees. We will only introduce you to these lenders. Parkdean Resorts is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited for the sale of holiday home insurance. Other lenders and insurance providers are available, who may be able to offer you a better rate or premium.

Parkdean Resorts offers a non-advised service. This means that we cannot give you advice or provide a recommendation on financial products or services. We will use the information you provide to us to identify your needs and will present products that we consider are relevant to your requirements. You will receive pre-contract credit information providing details of the terms and conditions of any finance product and/or an initial disclosure document in relation to holiday home insurance. You will then need to make your own choice about how to proceed.

3. Commission Disclosure

Parkdean Resorts do not charge you a fee for introductions we make to any finance or insurance providers. However, we may receive a commission payment from the finance provider if you decide to enter into an agreement with them. This is typically calculated as a percentage of the total amount of finance entered into. We are paid a commission for arranging holiday home insurance. This is a proportion of the premium paid, which is allowed to us by Arthur J. Gallagher Insurance Brokers Limited. You can request for us to disclose the amount of any commission received.

4. Delivering Good Customer Outcomes

Parkdean Resorts is committed to treating our customers fairly and ensuring that the products and services we provide are suitable for their needs. We have regard to price and value of the financial products and services we offer and aim to provide good consumer understanding and ongoing support.

This commitment extends to ensuring that all our customer interactions are clear, fair and transparent. If you have any specific communication needs, please let us know and we will always aim to meet these.

5. Vulnerability

The purchase of a holiday home requires a customer to consider large amounts of information and make some significant decisions, including in respect of the funding of their holiday home purchase and its insurance. Parkdean Resorts is committed to supporting all its customers through this process to ensure they reach the right purchasing decision.

If you have any health issues, communication difficulties, difficulties in understanding information or there are any recent life events that could affect your ability to fully understand the information you are presented with or what financial and legal commitments you are taking on by purchasing a holiday home, please let our team know so that they can provide appropriate support. Please consider the amount of time you need to review any documents and whether it would be beneficial for you to have someone you know and trust to help you make your decision.

You should make sure you have sufficient time to assess all the information provided to you, including in relation to the available funding options. Please ask questions and request further explanations as needed and only proceed with a holiday home purchase once you are comfortable you have understood everything.

6. Affordability

Purchasing a holiday home is a long-term financial commitment. You should assess that you are able to meet both the monthly repayments on your holiday home throughout the term of the loan and the other costs of ownership (such as pitch fees and utility costs) without suffering financial hardship. If you are aware of any future events that could affect your ability to meet these payments, you should ensure the finance provider is informed immediately. Your credit rating could be adversely affected if you do not make payments when due, which could make it harder or more expensive for you to access finance in the future.

7. Complaints

If you wish to register a complaint in respect of an FCA regulated matter, please contact us:

in writing: FCA Regulated Complaints, ARC, Central Office, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

by phone: 0191 6731807

by email: [email protected]

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

by phone: 0800 023 4567

by post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

by email: [email protected]

8. Data Protection

During our holiday home sales process, we will collect personal information from you. We will process this ourselves and will share certain information with third party organisations to allow them to supply the services you have requested. This will include sharing information with potential lenders to enable them to make a credit decision. As part of this decision-making process, the lenders may share your information with credit reference agencies.

Various companies within the Parkdean Resorts group are registered with the Information Commissioners Office as data controllers. Full details of how your personal information will be processed can be found in our Privacy Notice (https://www.parkdeanresorts.co.uk/privacy-policy/).